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Please note: if you do not receive an e-mail confirmation of your booking, your appointment does not exist. Please be sure to complete every field and submit every form. Call us at 512.476.5226 with any questions.

 

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Appointment Policies

Attention
There are certain circumstances and medical conditions where AustinDEEP may not be able to perform massage. Before booking, please review the following information. If one or more of these circumstances applies to you, please call us at 512.476.5226 to see if we can schedule your appointment.

  • Pregnancy
  • Injured in a wreck or accident in the last week
  • Undergoing chemotherapy or other intensive treatments
  • Open wounds or infections
  • Sunburn, poison ivy, freshly tattooed, rashes, or other skin conditions that require healing
  • Hangover
Cancellation Policy
Should you need to cancel or reschedule your massage, please call the business to let us know at least 4 hours prior to the beginning of your appointment. Appointments cancelled or rescheduled within 4 hours of the beginning of the scheduled time will be charged 50% of the cost of services. Appointments missed without notice will be charged 100% of the cost of service.
First-Time Clients
If you're booking your first ever massage with AustinDEEP, take a moment to complete our Client Intake Form after you have secured your appointment. The form asks basic questions about your health history and preferences, helping your therapist customize your session. If you don't get around to completing this form before your session, please plan to arrive at least 10 minutes beforehand so you'll have time to complete a physical copy.